FREQUENTLY ASKED QUESTIONS
Can I use a discount card for online purchases?
No. The discount card is available for use in-store purchases only.
Is it possible to get my order sooner?
Yes. Give us a call and we will do all that we can to get your order by the event date.
Rush orders are figured into the schedule of our current orders. So if we can fit it in,
we will do it.
Do rush orders cost more?
Rush orders are a minimum charge of $10.00. Feel free to call us at 877-678-6465
and we will do all we can to complete your order on time.
We have our own art, can you screenprint it?
Yes. If you have your own design or imprint idea, get us your original artwork and
we will go from there.
Do you have template designs to choose from?
No. The designs we make are all custom to each customer. We design around what
you want. You can have our graphic artist create a custom design for free. To get
started call 877-678-6465 or email sungold@santel.net
We are available for after hour appointments, please call toll free 1-877-678-6465 or
605-996-3218.
RETURN POLICY
Online Store: There are no refunds for these special order items.
In Store Return: No cash refunds will be given without a receipt after 30 days of purchase.
No cash refunds will be given for checks written within 10 days of purchase.
Returns without a receipt or after 30 days will receive an in-store credit check.
No refunds on special order items after they are customized, including screen printing,
embroidery, sublimation, heat press and awards.
SHIPPING AND HANDLING INFORMATION
